Need Technology Assistance?
Use one of the following methods...
Staff and Students - Login with Google at https://hiltoncsd.incidentiq.com/ to submit a ticket regarding your technology issue.
Parents/Guardians - Utilize this online form to submit a repair request for a student's device. A support technician will be providing follow-up communication through the email address associated with the ticket. You can directly reply to the ticket by replying to the email.
Staff or Parents/Guardians - Call the Help Desk at ext. 7022. Please leave a message describing your issue, and a support technician will follow up with you.
Technology
Technology Department Mission Statement
With proactive support and exceptional communication, the HCSD Technology Department enhances learning by facilitating ethical technology use and driving innovation.
The Department of Technology is committed to supporting the HCSD vision by using innovation and discovery to foster purposeful learning. The department continuously works to advance technology to increase learning, as noted in the HCSD Strategic Plan.
Department of Technology:
Kristy Shafer, Director of Technology
(585) 392-1000, ext. 6066
Deborah Kellman, Administrative Assistant
Network Team:
Josh Ennis, Network Administrator Patrick McGurn, Senior Systems Administrator
Dan Sperber, Senior Network Technician
Marcella Todaro, Copy Center Clerk
Help Desk Team:
Dalton Kruppenbacher, Help Desk Manager
Christopher Paddon, Network Technician
Greg Benedict, Microcomputer Maintenance Technician Austin Chanthachackvong, Microcomputer Maintenance Technician
Nick Graham, Microcomputer Maintenance Technician Jeff Packard, Microcomputer Maintenance Technician
Karen Frear, Computer Support Assistant
Instructional Support Team:
Jason Cring, Instructional Technology Support Specialist
Jacquelyn Gilmore, Instructional Technology Support Specialist
Jessica Thompson, Instructional Technology Support Specialist